Iron Pulse Engineering Pty Ltd
Terms and Conditions of Sale and Provision of Service
ABN: 77 694 182 726
Date: January 12, 2026
1. GENERAL
These terms and conditions form part of the contract (agreement) between Iron Pulse Engineering Pty Ltd (we or us) and the customer (you) that is formed when:
You give written or verbal consent to agree to the services that we will perform, with or without a provided quote (Service Authorisation); or
You provide access to your vehicle for service or repairs, including leaving your keys with us or at a designated location, thereby authorising us to perform the agreed or updated services on your vehicle (also considered a Service Authorisation); or
You book, order, or pay for our services via our website, phone call, messaging platform or other booking system.
You acknowledge that these terms and conditions and the Service Authorisation embody the entire agreement between you and us. The scope and terms of the Service Authorisation (including prices and quotes) may change based on updated instructions from you. By purchasing products and/or services from us, you agree to be bound by this agreement.
A reference to products in this agreement includes all parts or products fitted as part of services we provide, unless stated otherwise. We do not provide repairs or services using parts supplied by you.
2. PRICING
All prices and quotes exclude GST unless otherwise stated. A quote or price is only binding upon us once a Service Authorisation is given. Pricing may change based on updated instructions from you or if more damage is uncovered upon stripping the affected area.
3. PERFORMANCE & SERVICES
We agree to perform the services described in the Service Authorisation (or as amended based on your updated instructions).
4. PAYMENT
You agree to pay in full for all services rendered and products supplied before collecting your vehicle and/or the products unless otherwise agreed. Payments are due upon completion of the work and must be paid by close of business on the same day, unless agreed otherwise.
If you become bankrupt or have an external administrator appointed, this agreement terminates immediately, and any outstanding amounts become due and payable.
5. RETURNS POLICY
Our returns policy is in addition to your rights under the Australian Consumer Law.
Products may be returned within 14 days with proof of purchase unless they are:
Discontinued parts
Not in resalable condition
Tyres or other fitted products
Not in original packaging (where applicable)
We are not responsible for freight or other costs associated with returning products unless required under the Australian Consumer Law.
6. CHANGES AND CANCELLATIONS
We provide advice based on manufacturer specifications; however, variations may occur. If you order incorrect products or wish to cancel a service booking, we will arrange for the correct products or services at the next available opportunity.
Refunds are available for cancelled bookings before service commencement or if we cannot fulfil your order. We are not liable for loss or damage due to cancellations or delays.
7. REFUNDS
Refunds are processed once verification is complete and approved.
Partial refunds may be processed by our authorised personnel.
Full refunds are processed by our authorised personnel and returned within 3-5 business days.
Refunds will be credited to the original payment method.
8. WARRANTY
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Cancel the service contract and receive a refund for the unused portion
A replacement or refund for faulty goods
For minor failures, we will rectify the issue within a reasonable time.
Our warranty (below) applies in addition to these rights under the Australian Consumer Law.
Workmanship Guarantee Period
3 months or 5,000 km (whichever comes first)
Coverage
New Parts — Subject to manufacturer warranty where applicable
Secondhand Parts — Covered subject to inspection and agreement of original supplier
Batteries — Subject to manufacturer warranty where applicable
Exclusions
The warranty does not cover normal wear and tear, maintenance items, accidental damage, or repairs by unauthorised agents.
9. TITLE
Ownership of products does not transfer to you until full payment is received. Risk of loss transfers to you upon delivery or collection.
10. LIEN
We retain a lien over your vehicle and any goods in or attached to your vehicle until all outstanding amounts are paid. If amounts remain unpaid, we may retain the vehicle and demand immediate payment.
11. ABANDONMENT
If a vehicle or goods remain uncollected for over one calendar month after notice is given, we may dispose of them in accordance with applicable legislation.
12. NO LIABILITY
We are not liable for injury, death, loss, or damage arising from the use of our products or services except where required by law. We accept no responsibility for loss of valuables left in your vehicle.
13. VEHICLE AUTHORISATION
You authorise us to enter, inspect, repair, move, and test drive your vehicle, including transporting it if necessary, as part of the service.
14. NO WAIVER
Failure to enforce any provision of these Terms and Conditions does not constitute a waiver of our rights.
15. INVALID TERMS
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
16. PRIVACY
We comply with the Privacy Act 1988 (Cth) and our Privacy Policy details how we collect, use, and disclose your personal information.
17. JURISDICTION
This agreement is governed by the laws of New South Wales, and disputes will be resolved in the courts of that jurisdiction.
18. WORKING CONDITIONS
For mobile servicing and repairs you must provide us with a safe location to perform our services. The work area must be on flat, stable ground, free from hazards, and out of immediate danger. We reserve the right to refuse service if the location is deemed unsafe, which includes but is not limited to locations on steep inclines, unstable surfaces, or high-traffic areas. If an alternative location is required, it is the customer’s responsibility to arrange a suitable place before service can commence, otherwise extra labour fees may apply to transport the vehicle to and from our workshop.
19. ACCIDENTAL DAMAGE
While we take every precaution to avoid damage, we will cover any accidental damage to your driveway, property, or vehicle resulting from our services. This includes, but is not limited to, minor fluid spills, surface indentations, or marks left by equipment. However, we are not responsible for damage caused to areas, surfaces, parts or items that are already in poor condition or structurally compromised. We recommend that you inform us of any concerns regarding your driveway or property before service begins. If significant damage occurs due to negligence on our part, we will assess the situation and determine an appropriate course of action.

20. MEDIA

We reserve the right to take pictures and film during work and post to social media/website at our own discretion unless otherwise discussed.